We’ve created a way for users to set up investigative reports on open or pending issues that require further review. Users can create a case by linking logbook items together to establish an overarching case overview.
These logbook items can include:
- The original incident report
- Guard tour details
- Response reports
- Guard shift details during the incident
- Visitor details
- And more
Users with set permission will be able to create a new case or add an item to an open case by selecting items via the logbook page. Once items are linked to a case, all users will see a link icon to indicate its connection to a case.
When reviewing a report, users will see a new table listing all of the linked items in that case.
Clicking on each linked item will open a details box.
Users will also have access to a case history detailing who linked or unliked cases and when it was done so.
Benefit: Easily collect and access all relevant case information in one centralized location.
Should you have any questions regarding this update, please contact your Customer Success Representative.